Capability

Comprehensive Service

Pinion’s Support Service covers both functional and technical aspects of VisionPLUS and other packaged software. As well as addressing functionality issues as they arise, Pinion can undertake regular tasks to prevent unnecessary downtime predict system growth requirements and keep your VisionPLUS environments in peak condition.

Extremely Flexible

Our Clients can choose how much they want us to get involved - Pinion can act as 1st, 2nd or even 3rd line support. We can provide any combination of functional and technical support - you simply choose from our comprehensive range of core services.

Long Term Focus

We focus on providing long term solutions to problems. We replace short term “work arounds” and bespoke programs with more elegant and effective permanent solutions. We also suggest improvements to existing configurations where we can identify an alternative, more advantageous approach. Through regular reviews and system audits we provide guidance about future system development, helping you to plan projects in advance and realise new benefits that can be achieved from VisionPLUS.

Partnership Approach

Pinion can work closely with your users and support staff to ensure that our service delivers maximum benefits in terms of system efficiency and client satisfaction. From the pre-operational familiarization activity onwards, our goal is to develop strong, long-lasting relationships with our clients, through effective and pro-active communication.

Exceptional Value

Our “Support Offerings” are designed with exceptional value in mind. The remote nature of our services enables us to pass on significant cost savings to our clients. You get access to the type of software expertise you need, when you need it at a beneficial cost.